Last Updated: 3/2025
ActivAxion Sports Therapy Clinic (“ActivAxion”, “we”, “us” or “our”) is committed to protecting the privacy and security of the personal information of its patients and visitors to its website (activaxion.ca). This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the laws of Quebec and Canada, including Bill 25 on the protection of personal information.
1. Collection of Personal Information
We collect personal information when you:
- Schedule an appointment or contact us via our website, phone, or email.
- Fill out a form online or on paper.
- Use our sports therapy and rehabilitation services.
- Browse our website (through cookies and similar technologies).
The personal information we may collect includes:
- First name, last name, email address, and phone number.
- Medical information relevant to your treatment.
- Payment details, if applicable.
- IP address and browsing data to enhance your online experience.
2. Use of Personal Information
We use your personal information to:
- Provide our sports therapy services and ensure medical follow-up.
- Schedule and manage your appointments.
- Respond to your inquiries and communicate with you.
- Improve our website and personalize your experience.
- Comply with legal and regulatory obligations.
3. Sharing and Disclosure of Personal Information
We do not sell or rent your personal information. We may share it only in the following cases:
- With third-party service providers who assist us in managing our services (e.g., appointment scheduling software, payment processing).
- When required by law or a regulatory authority.
- With your explicit consent for any other specific purpose.
All our service providers are required to protect your information in accordance with applicable privacy standards.
4. Retention and Protection of Personal Information
We retain your information for as long as necessary to provide our services and comply with legal obligations. We implement strict security measures to protect your data from unauthorized access, loss, or theft.
5. Your Privacy Rights and Choices
In accordance with Law 25, you have the right to:
- Access your personal information and request a copy.
- Correct any inaccurate or incomplete information.
- Withdraw your consent for the use of your information (within certain limits).
- Request the deletion of your data, subject to legal obligations.
To exercise your rights, please contact our Privacy Officer.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your user experience. You can manage or disable cookies through your browser settings.
7. Privacy Officer Contact Information
If you have questions or wish to exercise your privacy rights, please contact:
Address: 2001 des Sources, Suite 102, Lounge Room 1, Pointe-Claire, Québec, H9R 5Z4, Canada
Phone: 438-601-2277
Email: mario@activaxion.ca
8. Changes to This Policy
We may update this privacy policy at any time. The most recent version will always be available on our website with the update date.
By using our services, you accept this policy and any future updates.